| Error | Reason | Action |
|---|---|---|
| ERROR: REMOTE_USER is empty. Please check your configuration. | The Identity Provider did not provide the required attribute (ePPN). | Contact your COmanage Platform Administrator(s) and ask them to reach out to the IdP to request that the IdP release the necessary attributes for the service. |
| Error - Unknown service | The IdP requires services register with the IdP before attributes will be released. | Contact your COmanage Platform Administrator(s) and ask them to register the platform with the IdP. |
| Error Message: SAML 2 SSO profile is not configured for relying party. | The error indicates that the IdP has not consumed the metadata for the SP from the eduGAIN feed. | Contact your COmanage Platform Administrator(s) and ask them to reach out to the IdP and the Federation Operator for assistance. |
| Error Message: The application you are attempting to access does not have permission to use ___ Credentials. | The error indicates that the IdP has not consumed the metadata for the SP from the eduGAIN feed. | Contact your COmanage Platform Administrator(s) and ask them to reach out to the IdP and the Federation Operator for assistance. |
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