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  1. Roll Call East to West

  2. Scribe for callAgenda Bashcall – Rupert Berk

  3. Itana Administration

  4. 2015-2016 Close-out round table 

...

  • Yale is also turning towards ITSM and establishing itself as a service-oriented organization.

Chris:

Louis:

  • It's not always that an institution cannot do more with metrics; often, there's a lack on desire to do more.
  • We know how to assess learning outcomes, but choose not to in a lot of cases. Sometimes it's antithetical to our R1 culture to focus on instruction over research.

Ashish:

  • We have a new CIO, a big proponent of EA.
  • The big challenge for me is how to do integrations. How do we get to a future state of APIs and microservices, given the distributed nature of the environment and the time it will take to share information and train?

JJ: 

  • University of Wisconsin working on ref models to better inform decision-making.
  • Using EA methods to help assess IT projects, particularly those bigger than a single department.
  • Challenge: How to engage EA with broader efforts in IT and U?
  • For instance, when the CIO has a data governance initiative, how does EA get engaged at the right time? How to move beyond IT?
  • Louis: Would like to follow up on how do we get provost funding for IT initiatives?

Louis:

  • At Yale, we were put into that position, we didn't request it.
  • The higher ed pendulum swings between centralization (efficiency) and distribution (value-centered). Right now, with a relatively new provost, there's a swing to value-centered, and EA is being asked to help. EA is responding to the provost.

Chris:

  • We struggle with positioning all the time. We have trouble being perceived as more than solution architects.

Louis:

  • Outside of higher ed, we see businesses responding to IT trends and drivers, but we don't see that in higher ed.

Jim:

  • Here are the artifacts that Rupert and Piet are working on to communicate strategy up, down, and across.

Dan:

  • We are working on enhancing our MESAs to capture more strategy, and where possible, to interact with business partners to do so.

Jim:

  • I'm working on post-go-live governance for our major HRP project. What needs to be governed, how, what triggers for change come from central and distributed units at different levels.
  • We are deriving governance requirements from process flow analysis.
  • Eventually, from this come implications for our change request management tool (Service Now).
  • Work has gone well by focusing on what governance needs to do (focus on process) without falling into power-grabs and other politics.

Louis:

  • This is brilliant because it enables a focus on operationalizing governance.

Jim:

  • It encourages agreement without the food fight.

 

Whiteboard 

From the Adobe Connect whiteboard:

...

From the Adobe Connect chat window:

Ashish Pandit: is the location for f2f finalized?


Louis King - Yale: at educasue in anaheim, ca


Jim Phelps: It will be a pre-conference seminar that you register for separately.


Jim Phelps: https://www.educause.edu/annual-conference/agenda-and-program


Jim Phelps: It will show up at this link once they push out the agenda


Jim Phelps: The date is Tuesday Oct 25th.


Ashish Pandit: Thanks


Chris Eagle (Michigan): https://docs.google.com/document/d/1rKE9gNkDnoSKvcY-fP3ku8_Xem-Ybs28ao99QQAlWng/edit


Chris Eagle (Michigan): one page summary of our Strategy Metrics


Jim Phelps: Chris Eagle should "The amount spent on strategic projects increases over time." be "percentage spent over time instead"?


Chris Eagle (Michigan): yes. however, at this point, some of our metrics are limited by the data we can gather


Chris Eagle (Michigan): we think we might be able to get a list of all projects that advance the strategy, but we're not sure we can (at this time) get full IT spend on campus, in order to make a %


Ashish Pandit: It would be great if you can share the presentation. Thanks