Matriculated Students

Distance

  1. Do you revisit identity proofing, vetting or credentialing for students matriculating at a distance?
    1. Yes
    2. No
  1. If so, how is this done? (Comment box)
  1. If not, are there circumstances where you do revisit these processes?
    1. Yes
    2. No
  1. If so, what triggers the re-proofing, -vetting, -credentialling?
  1. How is this done? (comment box)
  1. Do you ever issue Photo ID cards to mstriculated students at a distance?
    1. Yes
    2. No
  1. If so, how is this done? (Comment box)
  1. How do you insure the identity of students taking tests and other assessments? (comment box)

On Campus

  1. Does obtaining a PhotoID in person at a PhotoID office improve your proofing, vetting and credentialing of matriculated students?
    1. Yes
    2. No
  1. What information do you have on the remote student at that stage? (Check all that apply.)
    1. Name
    2. Address
    3. Birthdate
    4. Email address
    5. High School Transcript
    6. Test scores
    7. Parent/Guardian Name
    8. Parent/Guardian Address and Contact information
    9. Academic Interest
    10. Academic Term of interest
    11. Post-secondary Institution (if transfer student)
    12. Other notable....(Comment box)
  1. What do you require from the student to prove their physical identity?
    1. faxed/scanned government picture id
    2. faxed/scanned credit card
    3. faxed/scanned notary
    4. eletronic notary
    5. travel to campus for physical presence
    6. Use a Third party vendor to validate Identity
    7. Other (Comment box)
  1. How does the process for replacement of a PhotoID card differ from the first issuance of a PhotoID? (Comment box)

Password Reset

Distance Students

  1. If a distance education student forgets his/her password, what are his/her instructions to get access again? Check all that apply.
    1. Call home department to have the password reset.
      1. Please tell us how the department verifies the student's identity. Check all that apply.
        1. Knows students by voice
        2. Asks the student one or more knowledge-based questions
        3. Asks the student for faxed/sent identification
        4. Other
      2. If identity verification is done based on knowledge-based questions, are these questions and answers:
        1. Personal information shared by the student and stored in the student services system that may also be known to others (Birthdate, SSN, mother's maiden name, etc.)
        2. Identified question/answer pairs established earlier by the student.
        3. Organization assigned information (such as a PIN or StudentID)
        4. Other
      3. What is the new password?
        1. Personal information such as Birthdate, SSN, or name
        2. Random string of characters
        3. Other
      4. How is the new password communicated to the student?
        1. Read aloud by the department representative
        2. Transmitted by text messaging to a pre-established phone number of record
        3. Transmitted by email to a pre-established personal email address of record
        4. Other
      5. Can the department representative see the original password?
        1. Yes
        2. No
      6. Can the department representative see the new password?
        1. Yes
        2. No
      7. Is the student forced to change the new password upon first use?
        1. Yes
        2. No
    2. Call the Help Desk to have the password reset.
      1. Please tell us how the student's identity is verified. Check all that apply.
        1. Knows students by voice
        2. Asks the student one or more knowledge-based questions
        3. Asks the student for faxed/sent identification
      2. If identity verification is done based on knowledge-based questions, are these questions and answers:
        1. Based on biographic, geographic, or other information provided by the student as part of the admissions process that may also be known to others (Birthdate, SSN, mother's maiden name, etc.)
        2. Identified question/answer pairs established earlier by the student.
        3. Organization assigned information (such as a PIN or StudentID)
        4. Other
      3. What is the new password?
        1. Personal information such as Birthdate, SSN, or name
        2. Random string of characters
        3. Other
      4. How is the new password communicated to the student?
        1. Read aloud by the Help Desk representative
        2. Transmitted by text messaging to a pre-established phone number of record
        3. Transmitted by email to a pre-established personal email address of record
        4. Other
      5. Can the Help Desk representative see the original password?
        1. Yes
        2. No
      6. Can the Help Desk representative see the new password?
        1. Yes
        2. No
      7. Is the student forced to change the new password upon first use?
        1. Yes
        2. No
    3. Use an online web password reset form.
      1. Please tell us how the web password reset form verifies the student's identity. Check all that apply.
        1. Question/answer pairs based on biographic, geographic, or other information provided by the student as part of the admissions process that may also be known to others (Birthdate, SSN, mother's maiden name, etc.)
        2. Identified question/answer pairs established earlier by the student.
        3. Question/answer pairs based on organization assigned information (such as a PIN or StudentID)
        4. Other
      2. How is the new password set?
        1. Based on personal information such as Birthdate, SSN, or name
        2. Based on organization assigned information such as StudentID
        3. Random string of characters
        4. Student creates new password
        5. Other
      3. Is the student forced to change the new password upon first use?
        1. Yes
        2. No
        3.  
    4. Use a different approach.
      1. Please describe (open text field).

On-Campus Students

  1. If an on-campus student forgets his/her password, what are his/her instructions to get access again? Check all that apply.
    1. Call or visit the home department to have the password reset.
      1. Please tell us how the department verifies the student's identity. Check all that apply.
        1. Knows the student: visual identification
        2. Knows students by voice (if requested by phone)
        3. Asks the student one or more knowledge-based questions
        4. Asks the student for faxed/sent identification
        5. Asks the student for any identification
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