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  • The UW is engaged in a similar effort to balance the right voices in strategic planning discussions. The immediate context is providing information to the IT Service Management Board to enable them to govern the mix of services provided by central IT. But to provide this information involves engaging many different IT teams, service owners, business service owners, IT leadership and surfacing understood business outcomes and goals for everyone to see and validate. 
  • The UW is doing this in the context of its ITSM effort.
  • Link to slide deck:  mapping services to strategic towers and capabilities:

Louis:

  • Yale is also turning towards ITSM and establishing itself as a service-oriented organization.

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