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Jim Phelps mentioned this is the classic sales pattern where the best example is that Salesforce will first work with the business units and not central IT.
 
Louis King said this unfortunate scenario is a component of decentralization in the university structure.  The Provost loosely controls the academic departments which enable this kind of behavior.  In this environment, It is hard to understand investments and how to leverage them.

Louis also mentioned there is a customer expectation of IT to provide a champagne service on a beer budget which is always a Catch-22.

Dana mentioned that during the book group discussion of the “The Connected Company” there was the agreement that IT needs to refine and develop better the service of 3rd Part Integrator. 

Jim Phelps served on an Educause panel over the past summer and there is a Digital Transformation Task Force developing that is working with University Presidents and Provosts to help them understand that to transform the business of the university there needs to be better strategic partnerships with IT.   The executives need to understand that you can’t be efficient if you can’t think forward a few years.  Historically IT has been viewed as a cost center or commodity and not a strategic partner.


Improved Student Outcomes:

Louis asked what data do we have on the systems the provide teaching and learning.    

Jim mentioned the need for more graceful entry and exit points for different types of students.  You don’t have just one entry and exit point at this point in time.  There are also different methods of delivery and pedagogy. 

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Book club - 3rd discussion is Thursday, March 1st 2:00 to 3:00 pm CST.  See Itana calendar for connecting info and agenda.

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