Skip to end of metadata
Go to start of metadata

Internet2 has started deployment of a new service desk, ServiceNow. As of March 27, all email sent to our support address ( will create a ticket in ServiceNow, which will generate an automated email response The same set of InCommon/Internet2 people will respond to requests through the new service desk system. We will continue to use for support requests from participants and certificate service subscribers.
Over the last three years, we have seen significant increases in the volume of mail to ServiceNow will help us organize and respond to your requests in a more efficient and timely manner. We hope you find this change helpful, and we're always open to your feedback (email Increased maturity in both service delivery and operations are among InCommon’s main work areas for 2017, and this move to ServiceNow is critical to achieving those goals.

  • No labels